Help Center

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Top 10 FAQs
	If I want my ranking and details hidden, is it possible to request that?
	How is the rank or rating calculated?
	Explanation for the player type icons?
	What is ROI and NOI, and what does it represent?
	What does the first letter or number before the stars mean under rating or rank?
	What is the difference between the letter and the number of stars? How can someone be an "A" and only have 2 stars? What does that mean?
	What do i need to do to try Hold'em Profiler?
	I have noticed that sometimes tournaments results are missing for some of my matches. Is it possilbe to upload my logs to your website when I see one is missing?
	How far back do Top Shark statistics and tournament histories go?
	What exactly does it mean by late Early Finishes, Middle Finishes and Late Finishes?

Recently Added FAQs
	I just loaded t shark and tryed to use it. It is not working at all. You say you support Merge but I didn't see PokerHost on your list. Is that the problem?
	hi guys.how do i restore original settings in hud?i changed it by accident and cant undo it.thanks
	18 02 2013 прошла покупка 600 поисков в день код авторизации в моем банке 614509 но услугу я неполучил
	Hello I bought license 1 year last June (Invoice #162605). I changed my computer and installed Tournament Shark, but it doesn't work right. I input my login and password - Tournament Shark ran, but i don't see Manager Hud for setting. I have only 3 options (http://www.akulov.com/12.jpg) : File -> Close programm, Settings -> HUD configurator, Information. But I don't see other options in Settings: HUD manager for example (http://www.akulov.com/13.jpg - so was in previous computer)
	можно ли скрыть результаты турниров????
	Hello. I`m registered wrong email - oulchenko@list.ru You sent a validation at oulchenko@list.ru. Please sent a validation at the oulchenko@lgmail.com, and fixed that emeil for my account!
	Hello. Tell me, why didn't it work Tournament Shark in PartyPoker. Before I was all right. Do you plan to support Tournament Shark in PartyPoker?
	Hello, I just checked my stats out on your website and for some reason it has my Real Name down as 'stupid retard'. No doubt it's somebody who I sucked out on acting like a child, but could you please remove it from the site? http://pokerprolabs.com/dailand/PokerStars Many thanks
	Dear Support, On the player graph now it is showing a lock instead of a graph, is there any option to show it? Thanks in advance, Daniel
	Hello, I would like to know, why i can"t add my account on Goalwin(ongame) MatejK992 into my linked pokerrooms. Can u please add my goalwin account for me? Thank u in advance, Matej Kalčič